We ship all orders by either UPS or USPS; this depends on which method is most cost effective for the customer and is determined by the weight and destination of the item(s) that are being shipped. They have a proven track record of success and their dependability is unmatched in the industry. We have negotiated incredible rates with UPS and USPS that allow us to ship our products to customers at extremely competitive prices. In addition, UPS and USPS provides each of our customers within the contiguous 48 states and Canada with a tracking number (which will be sent by e-mail as soon as we receive them) that allows our customers to track their packages to their doorstep! This is a wonderful convenience that we can pass on to our customers. We like to make purchasing from Coolgiftsforher as easy and smooth as possible.

Tracking numbers are e-mailed from UPS once your order has been shipped directly to the email address listed on your order. If you have not received your tracking number within 2 business days after you have paid for your order please notify us and we will look this information up for you.

These notifications sometimes go to your spam or bulk mail folder.

In regards to International Orders, USPS does NOT provide tracking numbers for International Shipments. We can however look this information up for you.

All shipping cost will be shown during checkout. If purchasing multiple items from us, we will send you an invoice with combined shipping charges so that you can save you money. Combined shipping is available on most products; the software will automatically calculate this for you based on the items that you have purchased. It is usually a 10-15% discount. This discount is applied to the shipping price only and not the price of the item. Combined orders can only be shipped to one address.

Please Note: Keep in mind that UPS Will not deliver to PO boxes or APO/FPO addresses and does not deliver on Saturdays.

We are not able to change the shipping destination after orders have been shipped. Please make sure that all Credit Card and Pay pal shipping information is current.

Depending on availability most orders are shipped within 3-4 business days after payment has been received. All orders are shipped UPS ground or regular USPS unless otherwise specified. Upgraded shipping is available at an additional charge. Please contact a customer service representative for more information.

International buyer's
International shipping services are also provided by UPS and USPS; which is the most efficient method in terms of costs for our customer. Depending on availability, most International orders are shipped within 3-4 business days from when we receive payment.

Important: For all INTERNATIONAL buyers: You may be charged some additional fees upon the delivery of your item. These may include, but are not limited to: brokerage fees charged by the shipper, customs, taxes, VAT taxes, import duties, and custom clearance fees. Please be aware that we will not take responsibility for these or any other additional charges. The buyer is fully responsible for paying these additional charges. If you are unwilling to pay these charges, please do not purchase. Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties.

When placing an order with Coolgiftsforher please take the time to make sure that all personal, shipping and billing information is current and correct. All orders placed by credit card are subject to verification by our credit and fraud avoidance department. Therefore, we reserve the right to cancel an order. This may delay the processing of your order. Subsequently, we may notify you that we are unable to ship to your P.O. Box and/or must ship to your credit card billing address. This is all done to protect you as a customer and us as merchants.

Your receipt of an electronic or any other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If you have any questions regarding these policies, feel free to email or call us directly. All sales are subject to product availability.

Please note: While we try to accommodate all of our customers, any special requests made while placing your order can not be guaranteed during the shipping process (including but not limited to having orders shipped to one place, but have all literature and invoices mailed to another location, thank you cards, or order notes such as leaving at side door etc.) Although we strive to provide the highest level of customer service possible, we are not able to guarantee that special accommodations can be made.

In an attempt to continue to bring great products at low prices to our customers, under no circumstances will any special order products be accepted for a return, or will shipping and or related charges be refunded.

We ask that all damages, shortages, and defective merchandise be reported within 2 days of delivery. We can either be contacted by phone, email or our new live chat service featured at the top right of this page. Please have all order information available including, the order number, full name on the order, shipped to address and a contact phone number.

We will need to file a claim for these damages. Please keep all damaged items in their original packaging; this includes all packing peanuts and styrofoam supports. Please do not discard until UPS has either inspected the package or you have received the return label to ship back to us. Once the claim process has been completed we will ship a replacement out to you. This process usually takes 3 business days.

Replacements are sent via the same shipping method as originally chosen.

Note: Digital pictures will help to aid in our damaged claim but are not required.

We do not refund but we do provide replacements! If there are extenuating circumstances please contact us. Customer Satisfaction is our number on priority.

If items have been shorted from your order, all in stock shortages will be shipped out to you immediately. You will incur no additional shipping charges for this. We provide refunds and substitutions only if the item(s) that you have purchased are no longer available. Coolgiftsforher is not responsible for lost/damaged packages if uninsured. All warranty service and technical support are provided by manufacturer. If the item(s) that you have purchased are defective, repair and/or replacement shall be via the advertised Warranty provider.

Thank you for visiting Coolgiftsforher. We respect your privacy and we understand and share your concerns about the protection of your personal information. This notice describes our privacy policies. By visiting Coolgiftsforher.com, you are agreeing to follow all terms and conditions listed below.

Information We Collect

Certain customer information is collected and stored to better service you. For example, when you place an order and/or sign-up for email communications and updates, we collect and store personal information so that we may provide the products and services that you have ordered or requested. Such information may include your name, address, age, date of birth, gender, email address, telephone and fax numbers, credit card information and information about your interests and activities. You can choose not to provide certain types of information, but that may result in you being unable to use certain features of our web site(s). We may also collect and store information about other people that you provide to us. For example, you may submit a person's name and address if you wish us to ship a product as a gift to a friend.

We may also automatically collect and store certain types of non-personally identifiable information whenever you visit any of our web pages. For example, like most commercial shopping web sites, we use "cookies" and we obtain certain types of information whenever your web browser accesses any Coolgiftsforher web site. Such information may include the type of web browser you are using, the operating system of your computer and the domain name of your internet service provider. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience. Utilities are available from third parties to help you visit web sites anonymously, but use of such utilities may also prevent us from providing you with the best shopping experience at Coolgiftsforher.

Use of Information

All personal information that we collect from our customers is used to improve our relevance to you and to improve your shopping experience with us. We use the information that you provide so that we may provide the products and services that you have ordered or requested. In addition, we may send you (via email or other means) offerings of products or services which we think may be of interest to you.

We will NEVER share your information with any other individuals or companies and will NEVER sell your information. We will respect your privacy at all times.

Security

We believe that Coolgiftsforher.com has in place appropriate procedures to protect the security of personal information transmitted to us or by us. We have designed our web site(s) to encrypt such information during transmission using Secure Sockets Layer software.

Children's Privacy

Our web sites(s) are not directed toward children under the age of 18 and Coolgiftsforher.com does not sell products for purchase by children. We do sell products for children for purchase by adults. We do not knowingly collect information from anyone under the age of 18.

Terms of Use, Notices and Revisions

If you visit the Coolgiftsforher.com web site, your visit and any dispute concerning privacy will be subject to this Privacy Notice and our Terms of use. Our business continues to develop and evolve and this Privacy Notice and our Terms of Use will accordingly change from time to time. We may send you reminders of our privacy policies and terms by email, unless you have told us not to do so. However, you should check our web site(s) occasionally to inform yourself of any changes. All rules and regulations stated within our privacy policy will apply to all information that we have collected.

If you have any further questions or concerns regarding our site, products or services we offer please feel free to contact us.